Wholesale Terms & Conditions

  1. Eligibility for Wholesale Pricing
    1.1. To access wholesale pricing, customers must have an approved wholesale account.
    1.2. Approved customers can use their store name, postcode, or mobile number for staff to access their wholesale account when ordering.

  2. Order Placement & Notice Requirements
    2.1. Customers must notify the store of each intended visit at least 24 hours in advance to allow for production planning.
    2.2. For particularly large orders (50 loaves or more), customers should provide additional notice beyond 24 hours to ensure sufficient stock.
    2.3. Orders for early morning collections or on high volume production days may require baking the night before, and customers should confirm this with the store.

  3. Collection, Availability and Refunds
    3.1. The store aims to prepare bread as close to the collection time as possible to ensure freshness, however we cannot always guaranatee warmth.
    3.2. Orders not collected within the agreed timeframe may not be guaranteed warm, or available.
    3.3. All purchased loaves are non-refundable and non-replaceable in with the exception of bread produced to sub-quality standard.
    3.4. Prior to any claims, communication must be made via WhatsApp (preferably) or email with evidence. Once agreed, the procedure for any compensation will be communicated.
    3.5 Any/all refunds must be performed via the original transaction method.

  4. Contacting the Store
    4.1. To reach a store, customers should dial 02088557377, select option 3, and follow the menu to connect with their preferred location.
    4.2. Any changes or cancellations should be communicated promptly to avoid disruptions.

  5. Feedback & Concerns
    5.1. Customers can reach out for any issues, concerns, or feedback through the provided contact channels.
    5.2. We reserve the right to review and update wholesale terms as necessary.

By choosing to register for our wholesale service, customers agree to abide by these terms and conditions.

Party Order Terms & Conditions

  1. Order Placement & Payment
    1.1. Orders must be placed in person at an Angels Bakery branch, only for collection at a later date.
    1.2. Party orders require a minimum of three (3) days’ notice before the collection date.
    1.3. Orders are confirmed only upon full payment and receipt this will contain the order details.
    1.4. Delivery is chargeable and subject to our capacity to fulfil. All requests must be made through our Whatsapp Support team who will confirm and arrange any payent and logistics. Branches cannot accept delivery requests.
  2. Order Collection
    2.1. All party orders must be collected at the agreed time and date.
    2.2. If an order is not collected at the agreed time, it can still be picked up within store opening hours of the same day.
    2.3. Orders not collected on the same day cannot be guaranteed for later collection.
    2.4. If collection cannot be made on the scheduled day, customers must inform the store before closing time to arrange an alternative pick-up for the produced item. The order will not be reproduced unless in exceptional specifically agreed circumstances, depending on product.
    2.5.Refunds will not be provided upon failure to collect produced orders.
  3. Order Changes & Cancellations
    3.1. Order modifications after placement are subject to approval and may not always be possible, these will require at least 24 hours’ notice before the collection date.
    3.2. Cancellations require at least 24 hours’ notice before the collection date for refund eligibility.
  4. Refunds & Product Freshness
    4.1. All produced orders are non-refundable.
    4.2. All fresh food orders are delivered chilled for transportation and preservation purposes.
    4.3. Orders including bread and pie orders for early morning collection may be prepared the evening before, for overnight delivery or to manage high volume, though we aim to produce as close to collection time as possible for optimal freshness.
    4.4. Any/all refunds must be performed via the original transaction method.

By placing a party order, customers agree to these terms and conditions.

Click & Collect Terms & Conditions

  1. Order Placement & Payment
    1.1. Orders can only be placed through the Angels Bakery website for collection later the same date.  We do not operate delivery services through this channel.
    1.2. Orders are confirmed only upon full payment and order details will be provided through email/text.
  2. Order Collection
    2.1. All Click & Collect orders must be collected at the agreed time and date.
    2.2. If an order is not collected at the agreed time, it can still be picked up within store opening hours of the same day.
    2.4. Orders not collected on the same day will be disposed of and cannot be reproduced.
    2.5. Refunds will not be provided upon failure to collect produced orders.
  3. Order Changes & Cancellations
    3.1. Orders cannot be modified or cancelled after confirmation, this is  systems limitation and cannot be resolved by staff in-store.
  4. Refunds & Product Freshness
    4.1. All produced orders are non-exchangeable and non-refundable.
    4.2. All fresh food orders will be reserved un-heated, warming can be requested upon arrival.
    4.3. Any/all refunds must be performed via the original transaction method.

By placing a Click & Collect order, customers agree to these terms and conditions.

Store Refunds & Exchanges

  1. Scope & Eligibility
    1.1. Refunds and exchanges for perishable goods are only accepted where a verifiable mistake has been made by us, or one of our suppliers, such as an error in the order or an issue with product quality.
    1.2. Requests must be submitted within three (3) calendar days of purchase or prior to the expiry or use-by date of the perishable product, whichever comes sooner.

  2. Exclusions
    2.1. We do not accept “non-fault” refunds for perishable, un-tamperproof sealed, opened or past expiry dated products. This includes products sealed with plain tape, well as products purchased unsealed, (unless in the case of a fault).
    2.2 We do not accept compensation requests directly for items purchased through 3rd party resellers, such as Uber, Deliveroo or Just Eat. These platforms all have their own claim methods which you must follow.
    2.3. We do not accept responsibility for costs incurred in the course of reaching or accessing our stores during the course of claiming compensation.

  3. Fault Reporting & Evidence Submission
    3.1. If a fault is identified within the time period of purchase, customers are encouraged to return the product to the store in person for immediate rectification. Otherwise: Report and evidence of the fault must be submitted via our official WhatsApp (02088557377).
    3.2. Staff in store are able to replace flawed dishes, for refunds staff may need to seek asistance or approval from a manager which may require remote intervention.

  4. Returns Process
    4.1. All claims should ideally be made or communicated on the same day the issue is identified, either in person or via WhatsApp before the end of the eligibility period stated in Clause 2..
    4.2. Except for extremely exceptional cases which will always be be communicated by us when applicable, all products intended for refund or replacement must be returned to the store.

  5. Refund Methods
    5.1. Approved compensations will be processed as either:
    a. store credit (any terms or conditions will be communicated)
    b. refund to the original payment method.
    5.2. Refunds to original payment method must be performed on site (remote refunds are not possible) they must be arranged on the day, but in advance of arrival as staff do not have the permissions necessary to prepare these transactions. 

  6. Proof of Purchase Requirements
    6.1. To process a refund or exchange, customers must provide sufficient details of purchase to allow us to identify your original order, examples including but not limited to:
    a. Receipts,
    b. Total price paid,
    c. Last four (4) digits of the card used (if applicable),
    d. Date and approximate time of purchase,
    e. Your itemised order.

  7. Agreement to Terms
    7.1. By making a purchase, customers acknowledge and agree to be bound by these terms and conditions regarding refunds and exchanges.
    7.2. These policies are designed in compliance with partners such as our payment service providers and delivery partners. We aim to be as understanding as possible when exercising these rules such as to still reduce wastage, and maintain product safety. This helps us control product costs and quality.

Terms & Conditions

This section will go through the rules and regulations that govern this website.

This site is owned and operated by Angels Bakery™. These terms and conditions tell you the rights and obligations you have. Please read these carefully whilst on this website. You may have other rights granted by law, and these terms and conditions do not affect those rights. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please WhatsApp us.

Ownership of Intellectual Property

All rights, including trademarks and copyright, on this website are licensed to or owned by Angels Bakery. You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your own personal non-commercial use, that any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of Angels Bakery.

Purchasing From Us

By submitting your order you are offering to buy our goods and allowing us to use your personal details for the purposes of supplying products or services. We will not sell your details or pass them onto anyone else in any circumstance except in the necessary course of completing your transaction with us, under the Data Protection Act 1998. We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point a contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order. By ordering from us you agree to opt in to our marketing mailing lists, which you can opt out of anytime.

Online Prices

We always ensure that the best possible prices are available online at this website. We do this through applying promotional pricing to our own website which may differ from our printed menus which may be outdated.

Privacy Policy

ABOUT US

We are committed to ensuring your privacy is protected. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please take your time to read this Privacy Policy carefully. When using our website, this Privacy Policy should be read alongside the website terms and conditions.

This Privacy Policy describes how stores, trading under license as Angels Bakery (“we” or “us” or “our”) collect and process data about individuals. For the purpose of the General Data Protection Regulation (2016/679) and the Data Protection Act 2018 (the “Legislation”), the data controller is Our Caroline Investments Ltd, a company registered with number 06253849 The registered address is 136 Plumstead High Street, London, SE18 1JQ. If you have any questions about this policy, including any requests to exercise your legal rights, please contact our Data Privacy Manager at AngelsBakery.co.uk/contact.

WHAT INFORMATION WE COLLECT AND WHEN

We only collect information that we know we will genuinely use and in accordance with the data protection regulations. Throughout this document we refer to Data Protection Legislation, which means the Data Protection Act 2018 (DPA2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003, and any legislation implemented in connection with the aforementioned legislation. Where data is processed by a controller or processor established in the European Union or comprises the data of people in the European Union, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.

We may collect:

Information you give us: This is information about you that you give us by filling in forms on our website www.AngelsBakery.co.uk (our “Site”) or by corresponding with us by phone, e-mail, in our stores, or otherwise. It includes information you provide when you register to use our Site, subscribe to our newsletter, register to use our Order & Pay Platform, enter a competition, promotion, or survey, purchase a gift card or voucher, apply for a job with us, and when you report a problem. The information you give us may include your name, address, e-mail address, postcode, phone number, and birthday.

Information we collect about you on our Site: With regard to each of your visits to our Site, we may automatically collect the following information: information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, date and time zone setting, browser plug-in types and versions, operating system and platform; information collected in accordance with our Cookie Policy.

Information we collect when you make a booking: We use approved third parties to operate our reservations platform. They will send you an automated email message to confirm your booking details and may send further service emails if there is a change to your booking.

Payment processing services are provided by 3S Pay (“Ayden UK”). The Platform will transfer payment detail directly from 3S Pay to our point-of-sale system. We will not store your card details on our system. Your personal and card detail will be securely stored by 3S Pay and used only to administer payment, verification of transactions, refunds and ease of use in future transactions using the service. See https://www.adyen.com/en_GB/legal

Information we receive from other sources:

This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers).

Photography CCTV and Video Recordings:

As part of local, national, and international brand marketing activities, from time to time we may be filming or taking photographs of happy guests enjoying their visits to our stores. When filming or taking photos for a particular campaign, the site will display a prominent poster to confirm that filming and photos will be taken in the stores. We will ensure that consent is obtained expressly in every case. In the case of CCTV we retain the right to review and use CCTV to identify visitors or submit evidence to authorities upon request without expressed consent in visiting any of our sites you agree to this use of data.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We will only process your personal data in line with that which is permitted by the Legislation. We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.

Typically, we will process your data on one of the following bases:

  • Consent given (e.g. for obtaining feedback, photos, and video recordings for marketing purpose)
  • Performance of a contract or an agreement with you (e.g. entry in a competition)
  • Necessary for our legitimate interests (e.g., use of CCTV on sites)
  • Necessary to comply with a legal obligation (e.g., if requested by authority for investigation)

HOW WE USE YOUR INFORMATION

We use information held about you in the following ways:

We will use this information:

To provide you with the information, products, and services that you request from us.

To provide you with information about other goods and services we offer that are similar to those that you have already purchased or inquired about.

To provide you with information about goods or services we feel may interest you, where you have consented to us contacting you for the purposes of marketing or other promotional purposes.

If you are an existing customer, we will only contact you or share information with you by electronic means (e-mail, social media, or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.

To validate discounts and verify your identity.

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and others.

To notify you about changes to our service.

To ensure that content from our site is presented in the most effective manner for you and for your computer.

Photography and Video Recordings.

We will use this information:

For use on social media and in our marketing. We will ensure that consent is obtained expressly.

Information we collect about you.

How we will use this information:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

To improve our site to ensure that content is presented in the most effective manner for you and for your computer.

To allow you to participate in interactive features of our service when you choose to do so.

As part of our efforts to keep our site safe and secure.

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and others.

To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources:

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

WHO WE MAY SHARE YOUR INFORMATION WITH

We may share your information with:

Selected third parties, including business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

Search engine providers that assist us in the improvement and optimization of our site through the use of analytics.

In the event that we sell or buy any business or assets, your personal data may be disclosed to the prospective seller or buyer of such business or assets.

If Our Caroline Investments Ltd or any store trading under license as Angels Bakery, is acquired by a third party, personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies, organizations, and law enforcement agencies for the purposes of fraud protection, prevention or detection, and credit risk reduction.

KEEPING YOUR DATA SECURED

Data security is of great importance to us, and to protect your data, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure your collected data. We take security measures to protect your information, including:

Limiting access to our buildings to those that we believe are entitled to be there and implementing access controls to our information technology.

Using appropriate procedures and technical security measures (including strict encryption, anonymization, and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices, and stores.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

SENDING INFORMATION OUTSIDE THE UK

Where any transfer outside of the UK occurs, we’ll ensure that any such transfer or processing is subject to appropriate legal and technical safeguards.

HOW LONG WE WILL STORE YOUR DATA

We retain a record of your personal information in order to provide you with a high-quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. For more information, you may contact us at angelsbakery.co.uk/contact. We will only retain your information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept.

YOUR RIGHTS

Under the Legislation, you have the following rights regarding your personal information:

The right to be informed about the collection and use of your personal data.

The right of access: You have the right to access the personal information that we hold about you.

The right to rectification: If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

The right to object: You have the right to ask us not to process your personal data for marketing purposes.

The right to erasure: This enables you to ask us to delete or remove personal data.

The right to restrict processing: This enables you to ask us to suspend the processing of your personal data.

The right to data portability: This enables you to request the transfer of your personal data to you or to a third party.

The right to withdraw consent: You have the right to withdraw consent at any time.

The right to complain to the Information Commissioner’s Office if you believe that any use of your personal information by us is in breach of applicable data protection laws and/or regulations.

CHILDREN

Our websites are not designed to target children under the age of 16. In compliance with the Children’s Online Privacy Protection Act, we require all children under the age of thirteen (13) to obtain parental consent to join any of our lists. By accepting this privacy policy, you are confirming that you are over 13 years old. All terms of our privacy policy apply to children under 13.

WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS?

We may, from time to time, expand or reduce our business, and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will be transferred along with the relevant part of our business if it is being transferred to a new owner or newly controlling party. The new owner or controlling party will be permitted to use that data only for the purposes for which it was originally collected by us, as outlined in this Privacy Policy.

CHANGES TO OUR PRIVACY POLICY

We will make changes to this privacy policy periodically. Any updates or modifications to the privacy policy will be posted on this page. We encourage you to check back regularly to stay informed about any updates or changes to our privacy policy.

CONTACT

If you have any questions, comments, or requests regarding this privacy policy, please feel free to contact our Data Privacy Manager at AngelsBakery.co.uk/contact or by e-mail to info@angelsbakery.co.uk.

The Information Commissioner’s Office (ICO) is the regulatory authority for data protection and privacy matters in the UK. They provide valuable information to consumers on their website and can assist you with any concerns.